DATE: May 10, 2022

JOB NUMBER: 2022- 37

LOCATION: Mill Site (Athabasca)

HYBRID WORK: Non-Eligible


 Who are we?

Al-Pac is the largest single-line kraft pulp producer in North America. We strive to be leaders in what we do, from our quality products, mill operations and responsible forest management practices, to the way we grow and develop our team members, and work with local communities. We are continuously investigating in new and innovative ideas, while delivering premium products with a commitment to strong environmental stewardship and corporate social responsibility – a commitment demonstrated by our long-standing Forest Stewardship Council® (FSC®) certification.

We understand work is just one part of your life, and we strive to ensure our team members have a healthy work-life balance. We offer a compressed work week schedule, a hybrid-work arrangement program, as well as a generous time-off policy starting with four weeks of vacation allowance.

Alberta-Pacific Forest Industries Inc. (Al-Pac) is seeking a PC Technician to provide on-site desktop and technical support to Al-Pac’ IT end users, including responding to and resolving trouble calls, providing training, and keeping Al-Pac’s computer inventory up to date.

Role Responsibilities:

  • Computer hardware repairs and upgrades:
    • Maintain approximately 450 PC workstations and 150 Laptops throughout the Mill and other locations
    • Diagnose and repair/replace/upgrade memory, hard drives, network cards, etc.
    • Receive, test, install and configure computers, printers, monitors, hand held devices, audio visual equipment, Polycom video conferencing units, Smartboards, MS Surfaces and other hardware devices for use on the Al-Pac Network
    • Maintain inventory of all hardware
    • Install and troubleshoot printers, networked and standalone

 Computer Software:

    • Maintain the OS for the Al-Pac PC workstation (Microsoft Windows)
    • Extensive knowledge of MS Office Suite, Active Directory and SCCM
    • Install and configure common devices, drivers, and network clients for use in the Al-Pac production environment
    • Test new upgrades and software to evaluate production capabilities
    • Occasional manual software installations
  • Inventory Control
    • Tag and record all computer equipment on the IT inventory database
    • Provide information for off-site repairs and warranty service

Role Requirements:

  • Completion of college diploma or its equivalence in information and communication technologies or computing science, supplemented by 2 years of relevant experience or demonstrated mastery in troubleshooting and managing information and communications technology
  • Working knowledge of the following:
    • Windows 10 /Microsoft 365
    • Imaging computers and installing software with SCCM
    • Detailed knowledge of all components of a PC
    • PC troubleshooting, maintenance and tuning and basic computer networking skills
    • Microsoft Windows, Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook), SCCM, Change Gear and iOS devices
    • Network Client Software, Client Access, Microsoft Networking, MS Exchange, Internet browsers
    • Experience with common troubleshooting techniques, and equipment (Memory testers and related software)
  • Experience troubleshooting and supporting end users in both an office and industrial environment


  • Attention to detail
  • Computer Skills
  • Verbal Communication
  • Optimizes Work Processes
  • Scheduling and prioritizing

What we offer:

  • This is a Full-time Permanent position
  • You will work out of our Mill Site (Near Athabasca)
  • Your working schedule is Monday-Thursday
  • A competitive annual salary including paid pension and matching RRSP program, 4-week’s annual vacation, company paid dental and extended health benefits, and many additional employee incentives
  • Al-Pac has adopted a hybrid work arrangement program. If eligible, this gives you the flexibility of working from home and from the office
  • Relocation assistance is available for those who need to move into the local area


Please note our current opportunities are open to applicants for a limited time, resumes can be forwarded in confidence to


Successful external applicants must provide government issued proof of full vaccination for COVID-19 as a condition of employment. Proof of vaccination for COVID-19 will be requested upon acceptance of an offer of employment. Please note that for Alberta residents, only the government issued QR code is accepted as proof of vaccination.

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Legal Statement

Al-Pac is an equal opportunity employer and encourages applications from all qualified individuals. We wish to express our thanks to all applicants for their interest and effort in applying for this position; however, only candidates selected for an interview will be contacted.